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Where can users see the amount of credits they've got/spent and renewal date?
A: Go to the settings page and look at the product codes section, this will provide you with quota used and remaining for the month as well as the next renewal date. You might have an Plus unlimited account in which case you won’t have any credits.
What is the license and copyright policy in Jiffypix?
A: All images created by Jiffypix are Copyright 0 (CC0), you can view the full Copyright License HERE.
How much do extra credits cost?
A: Extra credits can be purchased through AppSumo or you can upgrade to an Jiffypix Plus Unlimited account.
What are the limits of use / policy when using Jiffypix?
How do I purchase a plan that will give me unlimited images?
A: Great news to hear you love Jiffypix so much that you want unlimited images! Contact our support team to help you figure out why you require so many images and how to reduce your monthly usage or a way for us to increase your quota.
Can the system be whitelabled? (as in, if I have multiple users can I present this as my product, looking at the interface I'd say no)
A: No, in the future we will allow multiple staff logins but each customer must purchase their own license.
Will I get free support and updates?
A: Yes to free support and updates! Jiffypix is a software as a service, so as long as you have an active account you will receive updates and support as part of the package.
Can I get a refund? The product is not what I have expected it to be.
A: Absolutely yes! There is a 30 day money back guarantee. Please email email@example.com or use the webchat to contact support to request a refund.
What happens when all credits are used up?
A: When your credits are used up you will no longer be able to share/download images, please contact support and maybe we can help a brother/sister out!
My account still got charged even after canceling before the 7th day of the free trial.
A: You will not be charged before the free trial ends. Please email firstname.lastname@example.org or use the webchat to contact support.
I can’t sign up using the code
A: If you have any difficulty signing up using a product code, please take a screenshot or a screencast of any visible errors and send it to email@example.com or use the webchat to contact support, we will be happy to get you using Jiffypix as soon as possible.